For billing inquiries please follow the menu link ACCOUNT and if you are an existing Client but never logged in the Billing Portal yet, you will need to request new password via this form using as your username the email address where you are receiving Invoices and payment receipts.

For other inquiries, please contact us directly: sales@omega8.cc

You may find the answer to your question or problem in our library. If you can't find the answer, please fill all fields in the form below. In the message field please include as much information as possible, including steps to reproduce the issue and URL(s) of the website(s) in question, so we could assist you effectively.

Important: Please make sure to enter Your Aegir Control Panel URL in the first field of the form. This information is required to locate your system in our global network.

Note: If you can't access your Aegir instance, please fill also the optional "Your IPv4 Address" field using the WAN IP address displayed when you visit www.ip-lookup.net site, so we could check our firewall logs.

Important: Since your request will be logged in our helpdesk at aegir.happyfox.com and we will send response from the helpdesk directly, please make sure that our addresses are whitelisted in your spam filter settings. Please check your spam folder to make sure that our response is not waiting there. Once the ticket is submitted, you can either follow up via email or log in at aegir.happyfox.com to check the progress.

Availability: We operate normal support Mon-Fri during the hours of 8AM-8PM UTC, but excluding US, EU and Asia holidays. Emergency support is available 24/7/365. We will contact you if processing of your request will require more time or more information.