Problems & Solutions

Our goal is to minimize possible problems and offer you just solutions - ready to use, built-in, easy and elegant. Yet, it is always possible something didn't work exactly as expected, so we will post here short recipes-solutions. We are always eager to hear from you, so please send us your suggestions.
02 Jul 2011

Aegir task fails or spins forever

Tags: Problems & Solutions | 9 Comments

?For some reason you can’t delete the site or the platform in the Aegir control panel, even when you already deleted all its files Read more »

26 Jun 2011

How firewall works - is my IP blocked?

Tags: Problems & Solutions

?I think that my Aegir instance is offline – at least I can’t access it, so how to make sure what is going on and unlock my IP add Read more »

26 Jun 2011

FTP or SFTP password not accepted?

Tags: Problems & Solutions

?My FTPS and SFTP password no longer works, but I didn’t change it, so what happened and how to avoid this issue in the future – i Read more »

23 Dec 2012

How to debug WSOD and other errors?

Tags: Problems & Solutions

?How to display all PHP errors on screen to debug WSOD (white screen of death), since there is no access to server error logs, at Read more »

02 Oct 2012

Mysterious sites/foo.restore directory

Tags: Problems & Solutions

?Clone or Migrate task fails with error “Failed to extract the contents of (path to backup archive here) to (path to platform here Read more »

21 Sep 2011

WSOD on do.main - no errors on dev.do.main

Tags: Problems & Solutions

?I tried to debug WSOD issue by accessing my website with dev.do.main subdomain, but there are absolutely no PHP errors displayed Read more »

02 Jul 2011

Where is the Rename task?

Tags: Problems & Solutions | 1 Comments

?While there is a long list of available tasks you can use to manage your sites, there is no Rename task listed, so what to do whe Read more »

02 Jul 2011

Lost password problem

Tags: Problems & Solutions

?How to log in to any site you host, when you forgot the password or the site’s owner changed the password already and expects you Read more »

02 Jul 2011

How to manage aliases and redirects?

Tags: Problems & Solutions | 1 Comments

?While the aliases textarea and redirects checkbox are displayed on the Create Site form, it is not obvious how to get there later Read more »

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