FTP and SFTP password not accepted?

?My FTP and SFTP password no longer works, but I didn’t change it, so what happened and how to avoid this issue in the future – is it possible to use SSH keys maybe?

!Please log in via SSH and change your password if it expired. This may be the reason you can’t log in via FTP/SFTP. As explained in your welcome e-mail, your password needs to be changed every 3 months or it will expire every 90 days. Here is how to fix this if you forgot to change the password before it expired:

• Open Terminal App on your Mac, Linux or Windows and type: ‘ssh your.login.ftp@your.server.ip’

• It will prompt for SSH key – just accept.

• Now it will prompt for your initial or last used password – enter it.

• Finally it should prompt you for the password change.

• Type existing and new password, confirm – done.

We recommend to set up SSH keys to be able to log in via SFTP or SSH without your password. Note that SSH keys are not a substitute for password policy, and will not override expired passwords. You will need to reset your password (as shown above) according to our policy, even if you use SSH keys.