Can you install complete Aegir system on my own VPS?
Yes, however in this case it is impossible to guarantee F15 performance. When you are able to manage your own server and you don’t need that high level of performance, security and scalability, simply choose Aegir On Your Server option. We can install our OS tuned Aegir Hosting system on any VPS, cloud or dedicated machine, however we prefer the most stable OS for Aegir – Debian 5.0 Lenny.
Why there is no high performance guarantee for remote install?
The reason we can’t guarantee the same performance on other systems is: different providers are using different hardware and OS settings even for options looking similar in terms of RAM, available CPU power etc. Furthermore, if you will choose our managed 512MB RAM option, you will be hosted on 4-8x more powerful system, with ability to scale to at least 2GB of RAM and 2GHz of CPU power (burstable and free), while when using 512MB RAM VPS elsewhere, you will get only 512MB RAM max, and the same for CPU power.
Can you install Aegir system on my Pantheon/Mercury VPS?
Mercury has different configuration than our preferred, since we don’t use Apache at all, and we are using Nginx with php-fpm instead. We believe it makes more sense to use Nginx + Boost on smaller servers than using Varnish to get almost the same results as with Nginx + Boost. See some benchmarks here and here. Varnish is good/better for bigger, multi-server systems. Currently there is no benefit to use Varnish enabled VPS as a base for our Aegir system configuration.
Do you offer also E-mail and DNS service?
No. It’s pure Web application SaaS hosting, and Drupal only. We recommend to use DNS management tools provided by your registrar and Google Apps for your e-mail.
Do you offer SSH access?
No, only FTP. Both for Aegir Mini VPS and for Managed Aegir VPS. SSH is available only when you are on your own VPS hosted elsewhere.
I don’t know which registrar offers advanced DNS management, can you recommend one?
Yes, we recommend Gandi.net. They have everything you need when you are using our application hosting: full DNS management, free and big 5 E-mail mailboxes, and even 1-year free SSL certificate for your domain.
What is your SLA guarantee and refund policy?
All setup and one-time fees are non-refundable. Also monthly fees are non-refundable. If you will pay for 3 or more months in advance and you will decide to cancel your subscription, you can do that at any time and all your unused balance will be returned to you, excluding current month. We don’t have anything like SLA guarantee. Instead we are working hard to keep your real uptime near 100%.
